Support
Write to melberlabs@gmail.com. We answer within two working days. Please include your device model, OS version and the app version shown in Settings → About.
Frequently asked questions
Is my photo uploaded anywhere?
No. Posture detection runs on your phone. The photo is deleted after the check unless you switch on "Keep photo", in which case it stays in the app's protected storage on that device only.
How accurate is the posture check?
It is an estimate from a single side-profile photo. Phone height, distance and lighting change the result. Use the same setup each time and read the methodology in Settings → "How the check works". It is not a medical assessment.
The check says "no one found" or "side view needed"
Stand 1 to 2 metres from the phone, sideways, with your whole body in frame and good light. Prop the phone upright at hip height.
How do I cancel Boylu Pro?
Subscriptions are managed by the store: iOS Settings → your name → Subscriptions; Google Play → Payments and subscriptions. Deleting the app does not cancel a subscription.
I reinstalled the app and lost Pro
Open the paywall and tap "Restore purchases" with the same store account.
I bought Pro but it did not unlock
Make sure you are online and reopen the app; pending purchases are verified at launch. If it still does not unlock after an hour, e-mail us with the store order number.
How do I delete my account and data?
Settings → Account → Delete my account. Details on the account deletion page.
Reminders do not arrive
Check that notifications are allowed for Boylu in system settings and that battery optimisation is not blocking the app (Android).
Can I use Boylu if I have back pain?
Talk to your doctor first. Boylu is an exercise routine, not medical care, and you should stop any move that hurts.